Please use this page as a resource for all our policies. If you have any questions please email us.
We do not assume any liability for any product over and above the price of the product. If there is a problem, let us know. We'll work with you. We just cannot assume any liability outside of our control or contract.
Our newsletter is where we tell you about new products, upcoming classes, sales and specials and anything else we think you'd like to know, including lots of fun stuff. We automatically add new customers to our newsletter list and while most of our customers love it, a few don't. We HATE spam and would never send it, so on every newsletter we give you the option to opt out. In addition, if you unsubscribe from our newsletter we've set our list service to never allow us to add that email address again. You can add yourself, but we can't add you.
If you would like to receive our newsletter please click here.
As is rarely the case these days, with Volcano Arts Privacy means privacy!!! We will never sell or otherwise share your private information, except as necessary to process your order.
We at Volcano Arts are proud of our products, in fact Christine uses most of them in the Studio. We guarantee each against manufacturing defects and will replace any defective product for up to 30 days after purchase (unless a manufacturer's warranty supersedes ours). Also for 30 days after purchase, we will accept any product you purchased from us for refund (less a possible 15% restocking fee and shipping), unless you were specifically told at the time of sale that it was non-refundable (sale items, for example). All returns must be accompanied by an RPA (Returned Product Authorization) or they will not be accepted for credit. Please email us for an RPA. When we send the RPA we'll send you all the details.
Sometimes a customer will have a different shipping address on their PayPal account than the one on the order. We always ship to the address on the order. If you want us to ship it to your PayPal address please enter that into the "Ship To" field on your order.
School Purchase Orders
Our terms on school purchase orders are net 20 days. If your district can work with this, please fax the PO and your school business card to 209.296.0685. Be sure to include your direct phone number so that we can contact you should a problem arise. Also, please include the name and phone number of the A/P contact. Under no circumstances will we ship product without a school PO.
Discount Prices Final
All sales at a discounted price are final. Sale prices can not be applied retroactively. We have frequent sales, so be sure to sign up for our newsletter for the latest news.
Shipping and Handling Charges
- Best Estimate
At the time of your order our shopping cart makes its best estimate on the shipping amount, based only on weight. Unfortunately it has no idea about the dimensions of the products or how much can fit in a box, or about flat rate boxes. Therefore sometimes the estimate can be incorrect. If the difference between what you authorized at the time of sale and the actual shipping cost is significant, we'll refund you in the same manner that you paid for your order.
- If you feel that your shipping costs are out-of-line please email us and we'll audit your invoice.
- Iceland: We register all shipments. If it ends up costing a little more we'll contact you for the difference (highly unlikely).
- Saudi Arabia: We register all shipments. If it ends up costing a little more we'll contact you for the difference (highly unlikely).
Sorry but we can no longer guarantee shipments to the following countries. We've had problems with packages not arriving, arriving months late due to customs and fraudulent orders.
You are welcome to order and we'll ship it, but if it doesn't arrive we cannot refund you. I know this is harsh, but we can't take the risk.
- Singapore (see note below)
- Ghana (a rising star of fraud!)
- Slovak Republic
Due to U.S. government sanctions, we cannot ship to the following countries:
- Cote d’Ivoire
- North Korea
In no instance will we decrease the value of a package in order to lower the customs charges. Let us know if you'd like your packages split to keep your customs charges down. Any additional shipping charges will be added.
Our shopping cart will make a shipping time estimate at the time you place your order. Remember, this is the time it takes the USPS to ship your order. It doesn't represent how long it takes us to get your order into the mail stream.
We ship by U.S. Postal domestic mail and by international mail.
This is a 1-person business and I'd like it to stay that way. Almost all of our orders are shipped within 1 or 2 days of our receiving them. The remaining orders are delayed because of back orders or just plain busy-ness on our part. Bottom line? Don't make us guess. If you have a deadline, tell us on the order so that we can help you make it! In no way can we be responsible for missed deadlines. We're doing our best.
Feel free to email us if you would like the status of your order at any time. Just give us your name the way you entered it on your order and the order number from your confirmation email.
If your order is a Rush, please note that in the 'comments' section of the check out page and your order will be handled on a priority basis, usually shipping within 1 business day, barring back orders, vacations and unforeseen circumstances.
What we're really trying to say here is that we do our level best to get orders out quickly. The great majority of the time we do but sometimes orders are delayed. We hate it, but it's a fact of life. If it's important that your order gets to you by a certain date, let us know and we'll do what we can. Under no circumstances are we responsible for delays.
We offer volume discounts on most of our products. Depending on the product the first discount level may start at 3 units (Japanese Screw Punch) or 10 units (almost everything else). Please email a query and we'll send you a quote. Be sure to tell us specific products and quantities you are interested in. We can't quote without that information.
Occasionally we'll make an offer to customers to pool their orders with ours in order to meet a volume discount from our suppliers. These are always excellent deals for you. If you'd like to know about these special offers sign up for our Newsletter as that's where we announce them.
- We do not sell on a wholesale basis (although we do offer volume discounts).
- We do not share our wholesale sources, ever.
Here at Volcano Arts we are committed to a more sustainable future. We recycle paper, glass and metal, dispose of dangerous substances safely, have low-water landscaping, limit our trips to save gas, reuse packaging we receive from our vendors and do a lot more to help protect Mother Earth. Please, help us protect our only home.
If you have any questions on any of these policies, please email them to us.